"Zone Three please board." We present our boarding passes at CLT.
"You have fallen out of the computer system. You cannot board." says Rayna, unapologetically.
"Magically fallen out of the system, huh?" I say, in a soft voice.
"If you intimidate me I will have you arrested", and she exits, slamming the door.
Jessica puts us first in line on standby for the next flight, at which we are treated to:
"Your standby boarding cards are invalid. You are not in the system" as seven other standby passengers board before the door slams again.
Ah, well, at least they will pay the hotel overnight.
"Which hotel would you like, sir?"
"We don't care as long as it has a restaurant where we can eat"
and, of course, Jessica puts us in a hotel with no restaurant.
US Airways and American: "working hard to become the greatest airline in the world".